Training Courses

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Course Description

This is a one day training course designed for people who want to improve their communication skills, with particular emphasis on being part of a team.  The course will cover questioning and listening skills, the impact of body language, how we build rapport with the people we deal with - even in difficult situations and interact effectively in team meetings.

The topics below represent a suggested course content.  However these can be adapted to meet specific objectives

Course Contents

• Communication Process Overview

A look at simple graphical models of communication and the different variables in each part.

• Persuasion

Explanation of the differences of Persuasive Communication from informational communication and how this informs our approach.  The important factors in Persuasive Communication.

• Individuality and Types

A look at all kinds of demographic and psychological differences.  Understanding your audience and understanding how they see you.  The importance of 'source credibility'. Choice of media and audience driven media selection and emphasis.

• Assertiveness

Looking at self-image, giving instructions, involving role-play about aggressive, submissive and assertive behaviour and how to give instructions.  Guarding against assumption.  Emphasis on speaking and projecting emotion.

• Listening

Why listening should be the first consideration.  Seeking first to understand then to be understood.  How to listen effectively - types of listening including empathy, counsel and circularity.

• Body Language and Nonverbal Communication

Getting the right perspective on the awareness, use and interpretation of body language, without becoming oversensitive.  The dominant effect of nonverbal communication.  Why body language will betray your words if there is a conflict.  Face, Posture, Gestures, Tone, Touch, Dress, Surroundings, Timing, Use of Personal Space.

• Conflict Management

Dealing with difficult/hostile situations - situation appropriate guidelines for interpersonal or small group conflict management.  Conflict review and prevention systems.  Understanding how conflict links with individuality and types.