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Telephone
Techniques |
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Duration: 1 Day
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Course Description
This training course has
been developed and designed to help individuals acquire and improve
the knowledge and skills needed to become professional on the telephone.
The
topics below represent a suggested course content.
However these can be adapted to meet specific objectives.
Course
Contents
- The Importance of Our Role
- Incoming Calls
- Why Do We Need To Be Professional On The Telephone
- How To Communicate Effectively
- The Structure Of A Call
- Types Of Outgoing Calls
- Calls To Existing Customers
- Ending The Call
- Preparation For Outgoing Calls
For further information call
us on 01324 719698
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